Privacy Policy

Effective Date: 20 April 2024

Chomy Delivery Service, a product of YOE Investment Company, is committed to protecting the privacy and personal information of its users. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the choices you have with regard to your personal data. By accessing or using Chomy Delivery Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information when you sign up for an account or use our services, including but not limited to:

• Name
• Email address
• Phone number
• Delivery address

1.2 Usage Information: We may collect usage information when you interact with our website or mobile applications, such as:

• IP address
• Device information (e.g., device type, operating system)
• Log data (e.g., access times, pages viewed)
• Location information (if you enable location services)

2. Use of Information

2.1 We may use the information collected for the following purposes:

• Provide and improve our delivery services
• Respond to your inquiries, requests, and customer support needs
• Customize and personalize your experience with Chomy Delivery Service
• Send you important updates, notifications, and promotional materials
• Conduct research and analysis to enhance and optimize our services
• Comply with legal obligations and enforce our policies

3. Data Sharing and Disclosure

3.1 We may share your personal information with the following parties, only to the extent necessary to provide our services and fulfill the purposes described in this Privacy Policy:

• Service providers: We may share your information with third-party service providers who assist us in delivering our services (e.g., delivery partners, customer support providers, payment processors).
• Business partners: We may share your information with our trusted business partners for joint marketing or promotional activities, subject to your consent where required by applicable laws.
• Legal compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Protection of rights: We may disclose your information to protect the rights, safety, or property of Chomy Delivery Service, its users, or others.

4. Data Security

4.1 We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your data.

5. Your Choices and Rights

5.1 You have the right to:

• Access and review the personal information we hold about you.
• Correct any inaccurate or incomplete personal information.
• Object to the processing of your personal information.
• Request the deletion of your personal information, subject to legal and contractual obligations.
• Withdraw your consent for processing your personal information, where applicable.
• Opt out of receiving promotional communications by following the instructions in our emails or contacting us directly.

6. Data Retention

6.1 We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

6.2 To request data deletion, email datadeletionrequest@chomy.co.za with the subject line "Data Deletion Request" and include your username and specific data to be deleted. Alternatively you can delete your account directly in the app by going to Profile > Delete Profile.

7. Contact Us

7.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: info@chomy.co.za

We will endeavour to respond to your inquiry in a timely manner.

8. Updates to this Privacy Policy

8.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Privacy Policy periodically

The "Effective Date" at the top of this policy indicates when it was last updated.

By using Chomy Delivery Service, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.